Cancellation & Refund Policy
At Fantasy Emigrent, we aim to provide a smooth experience for all our users. However, we understand that there may be circumstances where you need to cancel your participation or request a refund. Below are the terms and conditions governing cancellations and refunds on our platform.
1. User-Initiated Cancellations
Before the Contest Starts: You may cancel your entry into a contest before it begins, as long as the cancellation window (shown on the contest page) is still open. If you cancel, the entry fee will be returned to your account.
After the Contest Starts: Once a contest has begun, cancellations are not allowed, and entry fees are non-refundable, as the contest is based on live player performances.
2. Cancellations by Fantasy Emigrent
Insufficient Participants: If a contest does not meet the required number of participants, Fantasy Emigrent reserves the right to cancel it. In such cases, all entry fees will be fully refunded to participants.
Technical Issues: If a contest is canceled due to technical difficulties or other unforeseen issues, Fantasy Emigrent will issue refunds to all participants.
Rule Violations: If a contest is canceled due to breaches of rules or our Fair Play Guidelines, refunds may not be granted to those responsible for the violations.
3. Refund Policy
Eligibility for Refunds: You may qualify for a refund in the following circumstances:
- The contest is canceled by Fantasy Emigrent.
- You cancel your entry before the contest begins.
- A billing or payment processing error has occurred.
Refund Procedure: Refunds will be credited to your Fantasy Emigrent account balance, which can be used for future contests or withdrawn according to our withdrawal policy.
Non-Refundable Scenarios: Refunds will not be issued under these conditions:
- Disqualification due to rule violations.
- Losses resulting from player performance in a contest.
- Requests for refunds made after the contest has started or ended.
4. Withdrawal of Account Balance
Requesting a Withdrawal: You can request a withdrawal of your account balance at any time, provided you meet the platform's minimum withdrawal requirement.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A processing fee may apply to withdrawals, which will be clearly shown during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [email protected]. Be sure to include your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Modifications
Fantasy Emigrent reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted here, so we recommend reviewing this policy periodically.
7. Contact Us
If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].